Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-air-balloon-dubai.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This Privacy Policy explains how Hot Air Balloon Dubai (referred to as “we,” “us,” or “our” in this document) collects, uses, and protects the information you provide to us when you use our website, applications, services, or products.

Scope

This policy covers all aspects of your interaction with our online presence, including but not limited to:

  1. Our official website at https://hot-air-balloon-dubai.terratrek.net and any subdomains.
  2. Mobile applications developed by us for various platforms.
  3. Online services and tools provided through our platform.
  4. Products purchased or accessed via our website.

Please be informed that this policy does not extend to third-party websites, applications, or services linked from our platform. These external resources have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions when:

  1. You register an account and use our services as an authorized user.
  2. You visit our website and engage with its features.
  3. You subscribe to receive newsletters, promotional emails, phone calls, or text messages from us.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  1. Account Information: This includes your user name, email address, and password hash used for account security.
  2. Payment Information: Details related to your payment methods, such as cardholder name, credit card number, expiration date, and CVV.
  3. Financial Information: Data associated with transactions conducted through our platform, including amounts, frequency, and billing history.
  4. Purchase Information: Items you have purchased, order dates, quantities, and delivery addresses.
  5. Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, or mobile phone numbers used to recognize your device.
  6. Location Data: Geolocation information provided by your browser or device when accessing our website.
  7. Feedback: Your comments, suggestions, reviews, and ratings to improve our products and services.
  8. Social Media Information: Details from social media platforms when you interact with us through such channels.
  9. Product Information: Preferences, customization choices, and product interactions to tailor your experience.

We collect this data through various means: user input forms, account settings, browsing activities, cookies, and third-party services. Additionally, we may receive personal information from trusted partners who assist us in providing our services, always adhering to their respective privacy policies.

Cookies

Hot Air Balloon Dubai uses cookies to enhance your online experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for navigating our website and ensuring basic functionalities.
  2. Preference Cookies: Remembering user preferences, such as language settings or display options.
  3. Analytics Cookies: Tracking website usage statistics to improve our services and understand user behavior.

Users have control over non-essential cookies through our Cookie Manager, allowing you to customize your privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes:

  1. Financial and transaction data is kept for a minimum of five years due to legal and tax obligations.
  2. Account information is stored until the account is inactive for an extended period, as defined in our terms of service.
  3. All other personal data is retained only for the time needed to fulfill the purpose it was collected for, after which it is securely deleted or anonymized.

Security Measures

We prioritize the security of your personal data and implement robust measures:

  1. Employing encryption for data at rest and in transit to protect sensitive information.
  2. Utilizing secure third-party processing partners who adhere to industry standards for data protection.
  3. Regularly reviewing and updating our security protocols to adapt to emerging threats.

Children’s Privacy

We do not intentionally collect personal data from children under the age of 18. If you are a parent or guardian and believe we have collected information from your child without proper consent, please contact us at the details provided in this policy.

Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your information is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data in certain circumstances.
  4. Restriction: Limit our processing of your data under specific conditions.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for legitimate interests.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.

To exercise these rights or have any data-related queries, please reach out to our privacy team via email at [email protected] or by post to the address provided below.

Changes to Policy

Hot Air Balloon Dubai reserves the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for changes that may affect you.

Contact Information

For any privacy-related inquiries, feedback, or requests:

Email: [email protected]
Address: Hot Air Balloon Dubai, Privacy Team, [Your Address], [City, State, ZIP Code]